- Lic #292427C NSW plumbing licence — check it any time
- Licensed & Insured Fully licensed and insured — water and gas
- Lifetime Labour Warranty Our workmanship is backed for life
- Quality Workmanship Guaranteed Done properly, or we come back
Good questions, straight answers
Pricing, Straight Up
How do I pay?
Card or bank transfer, whichever you prefer, settled once the work is done and you're satisfied with it. The price was locked in before a single tool came out of the van, so the invoice holds no surprises.
Do you charge a call-out fee?
No, there's no call-out fee. What you pay for is the actual repair, never the visit that finds it, whether the job wraps up in ten minutes or runs into the afternoon.
What does "best price guaranteed" actually mean?
It means the figure we agree with you before we start is the one that lands on the invoice, nothing tacked on once the tools are out. If someone else prices the same scope of work lower, tell us and we'll close the gap.
Can the price change once you start?
No, the figure gets fixed once we've had eyes on the drain, never guessed over the phone beforehand, and it doesn't move after that. On the odd job where something buried turns out different to what we expected, we stop and talk you through the options before going further.
Good questions, straight answers
Licensing and Guarantees
Is your work guaranteed?
Yes, quality workmanship guaranteed, and we run water through the line before packing the van up so any fault turns up on the spot, not after we've left. The same standard covers a five-minute clear and a full pipe reline alike.
Are you licensed and insured?
Yes, NSW Plumbing Licence #292427C, fully licensed and insured, water and gas, and both trades are checkable on the public register if you'd rather confirm it yourself. We'll give you the licence number the moment you ask, whether that's before we're booked or after we've already arrived.
How experienced are you with drains?
15+ years' experience on drains and sewers, taking in everything from a routine clear to a full underground reline. That's long enough to have a good read on what an older harbourside home is likely to throw up, and where to look first.
What does the lifetime labour warranty cover?
Our workmanship, covered for life, and if a fix we've done ever comes undone, we return and make things right. That promise covers every job we do, the quick clears as much as the harder relines.
Good questions, straight answers
How Fast We Get to You
Do you work weekends and public holidays?
Yes, the same crew answers on a Saturday, a Sunday or a public holiday as on any ordinary Tuesday, because a blocked drain has no patience for the roster. Booking on a public holiday costs no more and waits no longer than any weekday slot.
What counts as a drain emergency?
A shower or laundry gully sending waste back up, a toilet that keeps overflowing however many times it's flushed, or a stormwater grate holding water with nowhere to drain away. Anything coming up inside the house is worth a call straight away, while a sink that's merely slow can usually hold until morning.
How quickly can you clear a blocked drain?
Most blocked drains are sorted before the day is out, and someone's always on the other end of the phone to get that started. Once we're on site, one visit is usually all it takes.
What happens after I call?
You describe the symptoms, we lock in a slot that suits, and more often than not that slot is later the same day. Our plumber has a proper inspection first, then settles a fixed price with you before starting.
Good questions, straight answers
Drains Around Rose Bay
Why does my drain block again after heavy rain?
Rose Bay's streets fall steeply from the ridge down to the harbour, so a heavy downpour sends a lot of water through the pipes fast. Low-lying stretches near the water can see stormwater surcharge in a big storm, and the same weak point in an older line tends to give way each time.
Why do tree roots block so many Rose Bay drains?
Plenty of Rose Bay's streets carry grand Federation and interwar homes on leafy, well-established blocks, and gardens that old come with big, mature trees. Whatever clay sewer line runs beneath those gardens tends to be just as old, and roots exploit any joint that's cracked or shifted over the decades. A camera down the line shows us exactly where the roots have got in before we cut them out.
What suburbs do you service?
We're regularly on the road across Rose Bay and into Bellevue Hill, Vaucluse, Dover Heights, Double Bay and Woollahra. If you're in one of those suburbs and a drain needs sorting, give us a call.
How local are you, really?
We're in and around Rose Bay most weeks of the year, from the streets above the harbour down to the foreshore homes that cop the salt air first. We know the local landmarks too, including Woollahra Golf Club, and which older streets tend to need more attention.
Let’s get it flowing again
Call Your Rose Bay Drain Plumber Today
Didn't find what you needed above? Call (02) 9073 7959 and ask directly, day or night, and a real person will pick up.
New customers get $65 off their first service, on top of the usual no call-out fee.